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Why are the SSO support costs high? I implemented the SSO for ZenDesk by myself in about 1 hour. Maybe your design could use improvement? The only problem I ha
by apinstein 16y ago
Why are the SSO support costs high? I implemented the SSO for ZenDesk by myself in about 1 hour. Maybe your design could use improvement?
The only problem I have with ZenDesk & SSO is that you cannot merge user accounts with SSO enabled. It causes a huge problem b/c customers use multiple email addresses and we end up with 3-4+ accounts for a single real customer.
- rrwhite 16y agoThey're not high for most people. They're high for a small subset of people that don't know what they're doing as soon as they read "JSON" :)