This is an interesting question that came to my attention when my service https://2fb.me https://2fb.me was used to send notifications on Twitter about the deat

This is an interesting question that came to my attention when my service https://2fb.me https://2fb.me was used to send notifications on Twitter about the death of their loved one. I was heartbroken when my app failed to share the tweets to Facebook in the early test phases. I turned from treating my users as free qa testers into realizing they installed my application for a very important purpose (broadcasting important messages to the largest audience possible). They assumed because it was public it would work for their needs. Instead of solving the problem it added to her grief and this really upset me. My support system was lagging behind because I was still developing the app and furthermore her support messages where therefore ignored for some time. This was a watershed moment for me as a product developer.