That sucks :( My QC35 are one of my favorite purchases still, something like 5+ years on. The battery life is simply astounding. I've worn them on entire journe

That sucks :( My QC35 are one of my favorite purchases still, something like 5+ years on. The battery life is simply astounding. I've worn them on entire journeys, from lounge to plane to plane through customs and to my destination and been shocked to find them with 40% battery life reported remaining after 16+ hours of constant use. It sounds like there's absolutely something faulty with her product, and Bose customer support should really step up and make it right.