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I'm always amused by how often just being nice to people manages to unlock customer service doors. Listening to people in the offices I've worked in talk on th

I'm always amused by how often just being nice to people manages to unlock customer service doors. Listening to people in the offices I've worked in talk on the phone has been pretty eye-opening about how terrible, entitled, and just plain mean people can be when things don't go perfectly. I'm sure there are bad customer service people out there, but I really wonder how often reports of bad customer service are actually just pointing out that the poster was a jerk. See also Yelp reviews.

curiousgal 7y ago
Being nice even when the company is at fault pays off. I ordered a base model Dell XPS 15 (i3 8gb) which got delayed about 3 weeks. After going back and forth with the support I finally asked nicely if it's possible to get an upgrade as a make up for the time lost. I received a maxed out model (i7, 1tb SSD, 32gb, GPU and 4k screen).