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I managed to get a free replacement and upgrade to QC II for my out-of-warranty headphones just by asking nicely a second time after the first offer of a discou
by in_cahoots 7y ago
I managed to get a free replacement and upgrade to QC II for my out-of-warranty headphones just by asking nicely a second time after the first offer of a discount. There’s a lengthy thread on their forums posting the phone number you need to call.
- Klinky 7y agoHaving to find a magic phone number on a forum is NOT good customer service.
- Andrex 7y agoHaving to call customer service to get customer service is not good customer service?
- Judgmentality 7y agoOnly if the number for real customer service is publicly available, which I'm guessing it's not if it's considered a magic phone number buried deep in a forum somewhere.
- Godel_unicode 7y agoI'm always amused by how often just being nice to people manages to unlock customer service doors. Listening to people in the offices I've worked in talk on the phone has been pretty eye-opening about how terrible, entitled, and just plain mean people can be when things don't go perfectly. I'm sure there are bad customer service people out there, but I really wonder how often reports of bad customer service are actually just pointing out that the poster was a jerk. See also Yelp reviews.
- curiousgal 7y agoBeing nice even when the company is at fault pays off. I ordered a base model Dell XPS 15 (i3 8gb) which got delayed about 3 weeks. After going back and forth with the support I finally asked nicely if it's possible to get an upgrade as a make up for the time lost. I received a maxed out model (i7, 1tb SSD, 32gb, GPU and 4k screen).