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Actually the claimants use it intermittently while the UC office staff use it for much of their working day. I don't know for sure, but it's a pretty likely tha

Actually the claimants use it intermittently while the UC office staff use it for much of their working day. I don't know for sure, but it's a pretty likely that it's actually quite a bit harder on them.

toyg 7y ago
So cases don't get worked and UC doesn't get paid. In other words: working as intended.
kennydude 7y ago
It's better than it used to be. Still, a way off from what it needs to be. The first version was on Microsoft Dynamics (yes a CRM...) for whatever reason iirc.