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I can't criticise the aesthetics but damn I can criticise the usability. I've been on UC (edit: Universal Credit) a while and when I was first on it would lose

I can't criticise the aesthetics but damn I can criticise the usability. I've been on UC (edit: Universal Credit) a while and when I was first on it would lose messages (on both my side and the jobctr officials, and it has frustrated them because I talk to them Edit: and they have their own usability frustrations with it, with little or no way to feed them back up), log you out even before timing out, lose appointments or have them be set but not show up for you, and more. There's plenty more I could say but I'll just leave something which sums it up. At the top it says "BETA This is a new service - your feedback will help us to improve it". Guess what, it's disabled so you cannot give feedback. It always has been disabled. Visually pretty good but in terms of usability, not so good. Pretty sure no proper testing was done on it, though it has been getting a lot better recently.

switch007 7y ago
Not a single part of UC is meant to make it easy on the claimant, so colour me surprised to read about website issues!
- throwaway_pdp09 7y ago
  Actually the claimants use it intermittently while the UC office staff use it for much of their working day. I don't know for sure, but it's a pretty likely that it's actually quite a bit harder on them.
  - toyg 7y ago
    So cases don't get worked and UC doesn't get paid. In other words: working as intended.
  - kennydude 7y ago
    It's better than it used to be. Still, a way off from what it needs to be. The first version was on Microsoft Dynamics (yes a CRM...) for whatever reason iirc.