-My bank sent an (authentic, it turned out) E-mail including the ‘We’ll always use your first name in our correspondence with you to prove we’re who we claim to

-My bank sent an (authentic, it turned out) E-mail including the ‘We’ll always use your first name in our correspondence with you to prove we’re who we claim to be.’ The E-mail started «Dear $FORNAVN...» (Where ‘fornavn’ is Norwegian for ‘first name’) When I called them up to ask, the helpdesk rep just sighed and suggested that the mail merge script had probably crapped out. Again.