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It's simpler than that. Ask for their desk extension and then call the number on your bank's website/card and use the extension. I have yet to talk to a bank em
by caseysoftware 7y ago
It's simpler than that. Ask for their desk extension and then call the number on your bank's website/card and use the extension. I have yet to talk to a bank employee who isn't willing to do that.
- patio11 7y agoThis is the best way, but some call centers aren’t set up to give it. (I have intimate knowledge of this topic.) If you run into one of them, the quickest resolution is calling their preferred services line and saying “I just got a call from the Fraud Department but was disconnected; can you transfer me?”
- projektfu 7y agoI asked for this on a recent Wells Fargo call as I got disconnected from the previous one when they put me on hold. They said they don’t do that. Maybe you need a million dollars with them before they do, I don’t know.