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Apple didn't inform users that battery replacements would make their sluggish phones fast again.
by schadara 7y ago
Apple didn't inform users that battery replacements would make their sluggish phones fast again.
- addison-lee 7y agoIt's almost as if you get ideas to improve products as time goes on. No, that can't be it.
- schadara 7y agoNot sure how neglecting to inform users of throttling is some kind of improvement. They have an article about hardware microphone disconnects, prolonging battery life, etc. yet they neglected to write an article about hardware throttling. It's almost as if they had a hardware problem and instead of issuing a recall, they quietly pushed a software fix. No, that can't be it.
- mthoms 7y agoSo they wrote code to deal with degrading battery health while at the same time didn't know about degrading battery health?
- acdha 7y agoMore accurately, Apple didn’t have a UI notification. This was not a secret and support people recommended it if you actually contacted them.
- mthoms 7y ago>This was not a secret and support people recommended it if you actually contacted them. False. The retail and support staff were not informed of the throttling. See my other comment.
- acdha 7y agoTrue, as personally witnessed.
- mthoms 7y agoBesides your singular anecdote, do you have any evidence that frontline staff were notified of throttling? Everything that's come out so far says otherwise. It's a key part of the class action lawsuit to which Apple agreed to settle. It's possible that some staff deduced that replacing the battery would help, based on personal observations, but they were never advised by corporate to do this as policy. As such, the vast majority of them were not recommending battery replacements. You must have got lucky.
- movedx 7y agoBut they did, though? I got an email telling me my battery was part of a replacement program before this throttling "scandal" broke. I had it replaced for free in Vienna (phone was bought in Australia) in 45 minutes. I had noticed the throttling taking place but it wasn't until the email that I knew about the fault.
- movedx 7y agoBut they did, though? I got an email telling me my battery was part of a replacement program before this throttling "scandal" broke. I had it replaced for free in Vienna (phone was bought in Australia) in 45 minutes. I had noticed the throttling taking place but it wasn't until the email that I knew about the fault.
- mthoms 6y agoYou were likely part of a very specific recall. It's been established (and admitted to by Apple themselves) that the throttling was not properly explained to consumers.