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Are you suggesting it wasn’t known that battery replacements were available for iPhones? I know I personally replaced several batteries over the years in iPhon

by jki275 7y ago

Are you suggesting it wasn’t known that battery replacements were available for iPhones? I know I personally replaced several batteries over the years in iPhones, I don’t think that was a big secret. There were shops you could drop your phone off at and have anew battery put in for fifty bucks in an hour overseas at least.

schadara 7y ago
Apple didn't inform users that battery replacements would make their sluggish phones fast again.
- addison-lee 7y ago
  It's almost as if you get ideas to improve products as time goes on. No, that can't be it.
  - schadara 7y ago
    Not sure how neglecting to inform users of throttling is some kind of improvement. They have an article about hardware microphone disconnects, prolonging battery life, etc. yet they neglected to write an article about hardware throttling. It's almost as if they had a hardware problem and instead of issuing a recall, they quietly pushed a software fix. No, that can't be it.
  - mthoms 7y ago
    So they wrote code to deal with degrading battery health while at the same time didn't know about degrading battery health?
- acdha 7y ago
  More accurately, Apple didn’t have a UI notification. This was not a secret and support people recommended it if you actually contacted them.
  - mthoms 7y ago
    >This was not a secret and support people recommended it if you actually contacted them. False. The retail and support staff were not informed of the throttling. See my other comment.
    - acdha 7y ago
      True, as personally witnessed.
      - mthoms 7y ago
        Besides your singular anecdote, do you have any evidence that frontline staff were notified of throttling? Everything that's come out so far says otherwise. It's a key part of the class action lawsuit to which Apple agreed to settle. It's possible that some staff deduced that replacing the battery would help, based on personal observations, but they were never advised by corporate to do this as policy. As such, the vast majority of them were not recommending battery replacements. You must have got lucky.
  - movedx 7y ago
    But they did, though? I got an email telling me my battery was part of a replacement program before this throttling "scandal" broke. I had it replaced for free in Vienna (phone was bought in Australia) in 45 minutes. I had noticed the throttling taking place but it wasn't until the email that I knew about the fault.
- movedx 7y ago
  But they did, though? I got an email telling me my battery was part of a replacement program before this throttling "scandal" broke. I had it replaced for free in Vienna (phone was bought in Australia) in 45 minutes. I had noticed the throttling taking place but it wasn't until the email that I knew about the fault.
  - mthoms 7y ago
    You were likely part of a very specific recall. It's been established (and admitted to by Apple themselves) that the throttling was not properly explained to consumers.
mthoms 7y ago
>Are you suggesting it wasn’t known that battery replacements were available for iPhones? I'm asserting as fact that Apple retail and support employees were kept in the dark about throttling. So, even if you had Applecare, your "genius" would tell you that your phone wasn't slowing down (you were imagining it) or that the slow down was an inevitable result of ever more complex OS upgrades. The end result is that you were told nothing could be done. So no one was told the simple truth. That poor performance was related to poor battery health and could be rectified by a simple battery replacement.
- jki275 7y ago
  Are you sure about that? I thought it was pretty much common knowledge that your battery going bad would degrade performance and it was time to get a new battery.
  - chipotle_coyote 7y ago
    What I believe mthoms is saying that the "battery management" software was the secret thing, because it was. We all have a basic idea that when your battery is going bad you should replace it, I imagine, but the software fix Apple silently pushed out arguably prolonged battery life at the expense of making the phone run slower. But if the Apple Geniuses weren't told this was happening, they wouldn't be able to say, "Oh, yeah, your phone's turned on battery management because your battery isn't doing well."
    - jki275 7y ago
      I get what he's asserting, I just think he's wrong.
  - mthoms 7y ago
    The phrasing you've chosen ("degraded performance") is purposefully vague in order to move the goal posts. Please don't do that. We're specifically talking about lower CPU clocking. Now, are you claiming to have known that Apple was throttling Phones with aging batteries before the rest of the world? Because well, that's a pretty amazing feat.
movedx 7y ago
> There were shops you could drop your phone off at and have anew battery put in for fifty bucks in an hour overseas at least. Actually I bought my iPhone 6S in Australia and had the battery replaced for free in Vienna under their battery replacement program. It was done in 45 minutes.

by jki275 7y ago

schadara 7y ago

Apple didn't inform users that battery replacements would make their sluggish phones fast again.

addison-lee 7y ago
It's almost as if you get ideas to improve products as time goes on. No, that can't be it.
- schadara 7y ago
  Not sure how neglecting to inform users of throttling is some kind of improvement. They have an article about hardware microphone disconnects, prolonging battery life, etc. yet they neglected to write an article about hardware throttling. It's almost as if they had a hardware problem and instead of issuing a recall, they quietly pushed a software fix. No, that can't be it.
- mthoms 7y ago
  So they wrote code to deal with degrading battery health while at the same time didn't know about degrading battery health?
acdha 7y ago
More accurately, Apple didn’t have a UI notification. This was not a secret and support people recommended it if you actually contacted them.
- mthoms 7y ago
  >This was not a secret and support people recommended it if you actually contacted them. False. The retail and support staff were not informed of the throttling. See my other comment.
  - acdha 7y ago
    True, as personally witnessed.
    - mthoms 7y ago
      Besides your singular anecdote, do you have any evidence that frontline staff were notified of throttling? Everything that's come out so far says otherwise. It's a key part of the class action lawsuit to which Apple agreed to settle. It's possible that some staff deduced that replacing the battery would help, based on personal observations, but they were never advised by corporate to do this as policy. As such, the vast majority of them were not recommending battery replacements. You must have got lucky.
- movedx 7y ago
  But they did, though? I got an email telling me my battery was part of a replacement program before this throttling "scandal" broke. I had it replaced for free in Vienna (phone was bought in Australia) in 45 minutes. I had noticed the throttling taking place but it wasn't until the email that I knew about the fault.
movedx 7y ago
But they did, though? I got an email telling me my battery was part of a replacement program before this throttling "scandal" broke. I had it replaced for free in Vienna (phone was bought in Australia) in 45 minutes. I had noticed the throttling taking place but it wasn't until the email that I knew about the fault.
- mthoms 7y ago
  You were likely part of a very specific recall. It's been established (and admitted to by Apple themselves) that the throttling was not properly explained to consumers.

mthoms 7y ago

>Are you suggesting it wasn’t known that battery replacements were available for iPhones? I'm asserting as fact that Apple retail and support employees were kept in the dark about throttling. So, even if you had Applecare, your "genius" would tell you that your phone wasn't slowing down (you were imagining it) or that the slow down was an inevitable result of ever more complex OS upgrades. The end result is that you were told nothing could be done. So no one was told the simple truth. That poor performance was related to poor battery health and could be rectified by a simple battery replacement.

jki275 7y ago
Are you sure about that? I thought it was pretty much common knowledge that your battery going bad would degrade performance and it was time to get a new battery.
- chipotle_coyote 7y ago
  What I believe mthoms is saying that the "battery management" software was the secret thing, because it was. We all have a basic idea that when your battery is going bad you should replace it, I imagine, but the software fix Apple silently pushed out arguably prolonged battery life at the expense of making the phone run slower. But if the Apple Geniuses weren't told this was happening, they wouldn't be able to say, "Oh, yeah, your phone's turned on battery management because your battery isn't doing well."
  - jki275 7y ago
    I get what he's asserting, I just think he's wrong.
- mthoms 7y ago
  The phrasing you've chosen ("degraded performance") is purposefully vague in order to move the goal posts. Please don't do that. We're specifically talking about lower CPU clocking. Now, are you claiming to have known that Apple was throttling Phones with aging batteries before the rest of the world? Because well, that's a pretty amazing feat.

movedx 7y ago

> There were shops you could drop your phone off at and have anew battery put in for fifty bucks in an hour overseas at least. Actually I bought my iPhone 6S in Australia and had the battery replaced for free in Vienna under their battery replacement program. It was done in 45 minutes.