For every N users that say something works, you will always find M users that say it doesn't. For good products the ratio of N:M (works:doesn't) is high in the

For every N users that say something works, you will always find M users that say it doesn't. For good products the ratio of N:M (works:doesn't) is high in the direction of N (works). So people keep saying "it just works" because Zoom has a noticeably high ratio of works compared to almost any other video conferencing software. It does not mean it works 100% of the time flawlessly for every single user ever always and forever. FWIW, of the hundreds of Zoom calls I've had, many with non-technical people, I have yet to encounter any issues. I cannot say the same for most other video conferencing products I have used. YMMV, take with grain of salt, caveat emptor, etc.