NVC (I prefer "Compassionate Communication") is not a complete conflict resolution framework. It is a communication strategy that is designed to help people tur

NVC (I prefer "Compassionate Communication") is not a complete conflict resolution framework. It is a communication strategy that is designed to help people turn on their innate compassion. It doesn't have a clear answer on what you do when people don't agree to requests. As a professional mediator, I find that it can work well for some types of conflict if I bolt on a problem solving step at the end. I find Compassionate Communication useful for resolving: 1. Relationship Conflicts, which are caused by: Strong emotions, Faulty communication, Misperceptions, Recurring negative behavior 2. Identity Conflicts, Which are caused by: Negative comments or actions relative to personal or group identity (gender, race, sexual orientation, ethnicity, etc.) 3. Value Conflicts, which are caused by: Different ways of life, Ideology and religion, Different criteria for evaluating ideas or behavior In a startup context, I think that there are two more common types of conflict that lend themselves to an interests-based negotiation (or Principled Negotiation: https://en.wikipedia.org/wiki/Getting_to_Yes https://en.wikipedia.org/wiki/Getting_to_Yes ) approach: 1. Interest Conflicts are caused by perceived or actual competitive: Substantive interests, Procedural interests, Psychological interests 2. Structural Conflicts are caused by: Faulty or deficient organizational structures, Unequal power and authority, Time constraints, Geographic, physical, or environmental factors that hinder cooperation I don't recommend relying on a blog post to address substantive conflict.