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This is "we are sorry for getting caught" changes-nothing nonpology. The use of "end to end encryption" designation was no confusion, it was deception - it is
by seemslegit 7y ago
This is "we are sorry for getting caught" changes-nothing nonpology.
The use of "end to end encryption" designation was no confusion, it was deception - it is implausible that this could have been done accidentally or as a result of a misunderstanding without engineers warning managers that this is not how zoom works and being overridden in their objections to communicate it as such.
They also double down on data collection. Disclosure does not establish consent and "we do not sell data" is a red herring because data can still be shared with third parties for business purposes against the interests of the users without being overtly sold (not to mention with governments under various "compelled cooperation" arrangements) and the entire policy can be subject to retroactive change without recourse.
The fact that they were targeting organizations with IT support is irrelevant except maybe to discredit the people within those organizations who greenlighted Zoom.
The saddest part is that it is unlikely any of the competing corporate offers are any better in any of those respect, but then they are not being actively pumped these days.
- jwr 7y ago> This is "we are sorry for getting caught" changes-nothing nonpology. True, but I am still happy to see it. It shows that they got burned and that they noticed and felt the burn. It remains to be seen how they follow up — I will be watching closely.
- seemslegit 7y agoPeople who care and have the time to spare might, but this is standard PR crisis mitigation technique and the goal is to have a large mass of the users thinking "ah, this was just a mistake made under pressure in crazy times, zoom is ok now, still convenient".
- oneVoiceOnHN 7y agoThey need to a better logo and a bigger advertising budget showing hip 20 year old dancing to indie music. It worked for i-nother company.