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I am tired of reading such statements. They are like a playbook when things get wrong. Zoom had privacy and user invading issues years back. They didn't learn

I am tired of reading such statements. They are like a playbook when things get wrong. Zoom had privacy and user invading issues years back. They didn't learn their lesson back then with the MacOS installers, and continued to assure us they are taking the "right steps". My company have stopped using Zoom and we'll never go back.

bamboozled 7y ago
What do you use instead?
- mritchie712 7y ago
  exactly, like Google Meet is "better"? Zoom got called out and they're going to fix these things. Anyone you jump to is going to have different or maybe some of the same issues.
- kemonocode 7y ago
  At my company we just switched to Jitsi Meet. Fulfills our needs, works with just a browser, and we can be assured that our data remains ours as we deployed it locally.
cookie_monsta 7y ago
At least they didn't tell us that our privacy was important to them. Hard to believe that you still hear that ol warhorse
- deleted 7y ago
  [deleted]
- cookie_monsta 7y ago
  Oops - spoke too soon: > “Zoom takes its users’ privacy, security, and trust extremely seriously,” the spokesman said https://www.theguardian.com/technology/2020/apr/02/zoom-technology-security-coronavirus-video-conferencing https://www.theguardian.com/technology/2020/apr/02/zoom-tech...
deleted 7y ago
[deleted]
laegooose 7y ago
They admitted problems and deployed fixes. All while massively scaling during pandemic. I'm honestly curious, what could CEO say differently?
- Nullabillity 7y ago
  None of the actual issues are related to scaling at all.
  - AgloeDreams 7y ago
    Bingo, they straight up lied about E2E, bypassed security features, sold user info and hacked their way into self installing. Plus blaming all the issues on consumer use cases is hilarious. That might work for like a company that makes fiber lines for commercial deployments or something However, it's like they forgot that their core video might be B2B, but the client is almost always B2C and always has been. The fact that you are forced to use the Zoom client/plugins to attend a Zoom meeting may make the business case enterprise, but they have always been taking these horrible stances on the client and harming normal people who can't choose to use something else.
- dreamcompiler 7y ago
  "In an effort to maximize uptake and engagement for my VC masters, I deliberately added several hidden mechanisms to the software that violated security and privacy practices and laws, and then I lied about them. When I got caught, I denied, deflected, and finally blamed it all on innocent mistakes. This happened multiple times, establishing a pattern that left no doubt that my actions were premeditated. In order to right this ship and give our customers, employees, and shareholders confidence in the company's future, I hereby resign, effective immediately." That's what he could have said.
- ragnese 7y ago
  There's nothing the CEO could say differently. Words don't cancel out the fact that they outright lied and absolutely, intentionally, implemented something that violated the privacy that they promised. It has nothing to do with the pandemic.
cientifico 7y ago
It's a matter of trade-offs. You deliver fast to have a product that sells or do the things right and hope people value that. Most venture startups are focusing only on the first part. Slow-Growth focus ones on the second. Once you get used to one model, is hard to switch to another.
- cassianoleal 7y ago
  They have _actively_ engineered solutions that are bad for the users with no justification. It was extra effort, which means less speed and more complexity in order to get them in place. This has nothing to do with delivering fast.
- zentiggr 7y ago
  > Once you get used to one model, is hard to switch to another. So that plays out as "we can never truly trust Zoom to do things right". Sounds exactly like how I feel. Unless Yuan wants to finally say up front "I actively worsened security and threw away user trust in order to maximize our growth at the expense of everyone that installed our client" it's inpossible to take anything else he says at face value.
cwbrandsma 7y ago
That is because those statements are really written for you in the first place. They are really written by and for lawyers. This is about finding a balance between comforting as many users as they can, which is lip service, and not say anything that will result as evidence in a lawsuit. For most of the people griping here, saying anything they would want to hear (which would amount to grovelling and still be "not enough") does not fit that criteria.

bamboozled 7y ago

What do you use instead?

mritchie712 7y ago
exactly, like Google Meet is "better"? Zoom got called out and they're going to fix these things. Anyone you jump to is going to have different or maybe some of the same issues.
kemonocode 7y ago
At my company we just switched to Jitsi Meet. Fulfills our needs, works with just a browser, and we can be assured that our data remains ours as we deployed it locally.

cookie_monsta 7y ago

At least they didn't tell us that our privacy was important to them. Hard to believe that you still hear that ol warhorse

deleted 7y ago
[deleted]
cookie_monsta 7y ago
Oops - spoke too soon: > “Zoom takes its users’ privacy, security, and trust extremely seriously,” the spokesman said https://www.theguardian.com/technology/2020/apr/02/zoom-technology-security-coronavirus-video-conferencing https://www.theguardian.com/technology/2020/apr/02/zoom-tech...

deleted 7y ago

[deleted]

laegooose 7y ago

They admitted problems and deployed fixes. All while massively scaling during pandemic. I'm honestly curious, what could CEO say differently?

Nullabillity 7y ago
None of the actual issues are related to scaling at all.
- AgloeDreams 7y ago
  Bingo, they straight up lied about E2E, bypassed security features, sold user info and hacked their way into self installing. Plus blaming all the issues on consumer use cases is hilarious. That might work for like a company that makes fiber lines for commercial deployments or something However, it's like they forgot that their core video might be B2B, but the client is almost always B2C and always has been. The fact that you are forced to use the Zoom client/plugins to attend a Zoom meeting may make the business case enterprise, but they have always been taking these horrible stances on the client and harming normal people who can't choose to use something else.
dreamcompiler 7y ago
"In an effort to maximize uptake and engagement for my VC masters, I deliberately added several hidden mechanisms to the software that violated security and privacy practices and laws, and then I lied about them. When I got caught, I denied, deflected, and finally blamed it all on innocent mistakes. This happened multiple times, establishing a pattern that left no doubt that my actions were premeditated. In order to right this ship and give our customers, employees, and shareholders confidence in the company's future, I hereby resign, effective immediately." That's what he could have said.
ragnese 7y ago
There's nothing the CEO could say differently. Words don't cancel out the fact that they outright lied and absolutely, intentionally, implemented something that violated the privacy that they promised. It has nothing to do with the pandemic.

cientifico 7y ago

It's a matter of trade-offs. You deliver fast to have a product that sells or do the things right and hope people value that. Most venture startups are focusing only on the first part. Slow-Growth focus ones on the second. Once you get used to one model, is hard to switch to another.

cassianoleal 7y ago
They have _actively_ engineered solutions that are bad for the users with no justification. It was extra effort, which means less speed and more complexity in order to get them in place. This has nothing to do with delivering fast.
zentiggr 7y ago
> Once you get used to one model, is hard to switch to another. So that plays out as "we can never truly trust Zoom to do things right". Sounds exactly like how I feel. Unless Yuan wants to finally say up front "I actively worsened security and threw away user trust in order to maximize our growth at the expense of everyone that installed our client" it's inpossible to take anything else he says at face value.

cwbrandsma 7y ago

That is because those statements are really written for you in the first place. They are really written by and for lawyers. This is about finding a balance between comforting as many users as they can, which is lip service, and not say anything that will result as evidence in a lawsuit. For most of the people griping here, saying anything they would want to hear (which would amount to grovelling and still be "not enough") does not fit that criteria.