Friction isn't a binary, and nothing is truly frictionless. Zoom requires you to install an application, while conference calls only require you to have a phon

Friction isn't a binary, and nothing is truly frictionless. Zoom requires you to install an application, while conference calls only require you to have a phone. I would say the former is more friction, particularly since this particular application is one I'd not like to install on any of my personal devices.