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From a customer's perspective they appear to be highly adaptive. I've experienced a range of changes to the workflow, eg prime now orders will replace items wit
by jxramos 7y ago
From a customer's perspective they appear to be highly adaptive. I've experienced a range of changes to the workflow, eg prime now orders will replace items with near substitutes. You get a time sensitive text message to confirm whether you approve of the replacement. Otherwise they'll make the choice for you upon decision timeout. Non essential items still come, they appear to be pushed back a month. This seems to be contingent on where the item is in the warehouse network. Stuff that shipped closer to home seemed to be a handful of days delayed or something. Jury's still out for us on how subscribe and save will behave since we are awaiting the next batch. Amazon has also implemented quotas on all sorts of products. Grocery delivery orders used to reset their clocks at midnight, now they seem to randomize it since people caught on and jumped in on the order openings. They've been rolling out a steady stream of these workflow changes; I find it very impressive and dynamic that they can carry this out in near realtime.
- freyir 7y agoAmazon completely lost my trust due to their poor quality control and flagrant reselling of counterfeit goods. And that makes me hesitant to buy their groceries. But Covid-19 has kind of forced my hand. They've consistently provided same-day deliveries on Prime Now, whereas Instacart almost never has any available delivery slots, or if they do, the shortest delivery time is almost a week.
- lozaning 7y agoI dont buy it from Amazon it goes on me or in me. In me referring to things like protein powder and vitamins, but I think if was in the market for other things to put inside me I'd shy away from amazon for those too.
- mancerayder 7y agoI'm in NYC and it's the reverse. Amazon / Whole Foods is a nightmare for delivery. OK, workflow is I spend 30 minutes putting things in my cart. Sometimes as I click it says No Longer Available. Eventually I get to check out. No delivery slots available. I check back again a few hours later. Now most things have been autoremoved from my cart. Try again. Same result. Tried every few days for two weeks. Instacart had same day delivery and a shopper that interacts with you on the app to ask about substitutions, using the automation of the app, and sometimes chat and pictures. Great luck with that. The Amazon grocery shopping experience has been an absolute nightmare. I've stopped even bothering.
- freyir 7y agoI agree, the way Prime Now removes half the items in your cart is infuriating. Especially when the items are still available and you can manually add them back.