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My therapist tried a whole bunch of different services with different clients. We first tried doxy.me which is a HIPAA approved tele-medical service. But the qu

My therapist tried a whole bunch of different services with different clients. We first tried doxy.me which is a HIPAA approved tele-medical service. But the quality was HORRIBLE, it was unusable, so she asked me if I would be ok using Skype (since Skype is not encrypted) I said ok (since I need the session more than it being secure). It was fine. Then we tried Zoom next time around. I thought Zoom was better in terms of quality and "just works out of the box". Just a datapoint. Getting video streaming correct is actually pretty hard, it's part of what I'm working on for my day job, and it's a very challenging problem.

jfkebwjsbx 7y ago
Why is it hard? Video streaming has been a thing for a couple decades. I am genuinely curious.
- TwoBit 7y ago
  The companies selling video streaming and conferencing have other issues, such as service costs. And they typically don't retain very good engineering teams.
- jonex 7y ago
  It's hard because it's dependant of other systems that are often not fully functional. The things that needs to work for a video call is: The network must be reasonably reliable and not overloaded. The camera must be configured and not privacy blocked. The correct recording device must be used, it must be recording (opportunity for both user error and OS issues here). If hardware codes are used (a requirement on lower end devices) it must support low enough bitrates, must have the right options. Typically all these things are slightly different between different devices and operating systems. It's typically easy to build a proof of concept with great quality and reliable connections between two given devices over a given network. It's super hard to make a product that is reliable enough that millions of users only rarely run into issues.
- michaelt 7y ago
  When you stream a Youtube or Netflix video, you can download several seconds ahead over boring old HTTP. It's a one-to-one link, you don't have to upload anything, and you don't need access the user's camera or microphone. To be competitive in videoconferencing these days, you need: * Low latency, so people don't talk over each other * Video and audio compression that doesn't get confused by dropped packets. * Setup so easy first-time users won't be late to their video job interview. * Group calls for 10+ people * HD quality * Adaptive bitrates, for users on different speed links * Skip-free audio even if a user's link goes from uncongested to heavily congested. * Reliable support for every webcam and USB headset on the market, and hot-plugging them during the call, and changing OS permissions during the call. * Reliable support for unreliable bluetooth headsets and unreliable bluetooth dongles. * Echo cancellation that works with every device and room configuration going. Including devices that have their own built-in echo cancellation. * Audio that's clear even in the presence of background noise, and different people at different distances from the microphone. * Users behind every type of misconfigured firewall you can imagine. * Roaming between different Wifi access points, and between wifi and cell data while on a call (including links with no connectivity sometimes) * Never (or almost never) forcing a user to update their software at the moment they're trying to join an important meeting or job interview. * Update support (or long-term compatibility) for users who don't have administrator rights. * Graceful recovery if the user sleeps then resumes their device. * Screen sharing that retains good readability, even if a user has unwisely made the text on their presentation a bit small. * Screen sharing of Youtube videos without making them blurry or choppy, even if they're embedded in presentations. * CPU and battery efficiency. * Free of charge * All the above on iOS, Android, Windows, Mac, Linux and WebRTC.
  - Loughla 7y ago
    >* Free of charge It seems like, in the current use case, this one isn't as important? Institutions would pay for something that does everything else really well. Source: All the paid accounts my institution shelled out for on Zoom in our transition to remote work. So I guess n=1.
    - michaelt 7y ago
2rsf 7y ago
> since Skype is not encrypted "All Skype-to-Skype voice, video, file transfers and instant messages are encrypted" https://support.skype.com/en/faq/FA31/does-skype-use-encryption https://support.skype.com/en/faq/FA31/does-skype-use-encrypt...
- comex 7y ago
  Not end-to-end, at least not by default. There is an end-to-end option you can explicitly activate but it apparently doesn’t support video calls: https://support.skype.com/en/faq/FA34824/what-are-skype-private-conversations https://support.skype.com/en/faq/FA34824/what-are-skype-priv...

jfkebwjsbx 7y ago

Why is it hard? Video streaming has been a thing for a couple decades. I am genuinely curious.

TwoBit 7y ago
The companies selling video streaming and conferencing have other issues, such as service costs. And they typically don't retain very good engineering teams.
jonex 7y ago
It's hard because it's dependant of other systems that are often not fully functional. The things that needs to work for a video call is: The network must be reasonably reliable and not overloaded. The camera must be configured and not privacy blocked. The correct recording device must be used, it must be recording (opportunity for both user error and OS issues here). If hardware codes are used (a requirement on lower end devices) it must support low enough bitrates, must have the right options. Typically all these things are slightly different between different devices and operating systems. It's typically easy to build a proof of concept with great quality and reliable connections between two given devices over a given network. It's super hard to make a product that is reliable enough that millions of users only rarely run into issues.
michaelt 7y ago
When you stream a Youtube or Netflix video, you can download several seconds ahead over boring old HTTP. It's a one-to-one link, you don't have to upload anything, and you don't need access the user's camera or microphone. To be competitive in videoconferencing these days, you need: * Low latency, so people don't talk over each other * Video and audio compression that doesn't get confused by dropped packets. * Setup so easy first-time users won't be late to their video job interview. * Group calls for 10+ people * HD quality * Adaptive bitrates, for users on different speed links * Skip-free audio even if a user's link goes from uncongested to heavily congested. * Reliable support for every webcam and USB headset on the market, and hot-plugging them during the call, and changing OS permissions during the call. * Reliable support for unreliable bluetooth headsets and unreliable bluetooth dongles. * Echo cancellation that works with every device and room configuration going. Including devices that have their own built-in echo cancellation. * Audio that's clear even in the presence of background noise, and different people at different distances from the microphone. * Users behind every type of misconfigured firewall you can imagine. * Roaming between different Wifi access points, and between wifi and cell data while on a call (including links with no connectivity sometimes) * Never (or almost never) forcing a user to update their software at the moment they're trying to join an important meeting or job interview. * Update support (or long-term compatibility) for users who don't have administrator rights. * Graceful recovery if the user sleeps then resumes their device. * Screen sharing that retains good readability, even if a user has unwisely made the text on their presentation a bit small. * Screen sharing of Youtube videos without making them blurry or choppy, even if they're embedded in presentations. * CPU and battery efficiency. * Free of charge * All the above on iOS, Android, Windows, Mac, Linux and WebRTC.
- Loughla 7y ago
  >* Free of charge It seems like, in the current use case, this one isn't as important? Institutions would pay for something that does everything else really well. Source: All the paid accounts my institution shelled out for on Zoom in our transition to remote work. So I guess n=1.
  - michaelt 7y ago

2rsf 7y ago

> since Skype is not encrypted "All Skype-to-Skype voice, video, file transfers and instant messages are encrypted" https://support.skype.com/en/faq/FA31/does-skype-use-encryption https://support.skype.com/en/faq/FA31/does-skype-use-encrypt...

comex 7y ago
Not end-to-end, at least not by default. There is an end-to-end option you can explicitly activate but it apparently doesn’t support video calls: https://support.skype.com/en/faq/FA34824/what-are-skype-private-conversations https://support.skype.com/en/faq/FA34824/what-are-skype-priv...