4 ms·

i love how they keep mentioning "0.02%" so you think it's some insignificant number, but it's actually something like 150,000 accounts.

by there 16y ago

mhansen 16y ago
0.02%
mitjak 16y ago
And how many of those are likely to be active and be expecting serious email instead of newsletters and spam?
- kenjackson 16y ago
  I presume the same percentage as all gmail accounts. I saw nothing that indicated that these users were less active than anyone else. Unlike Hotmail, I think a very large percentage of Gmail accounts are pretty active.
- foobarbazetc 16y ago
  In what world does that matter? I think the word "tape" tells you all you need to know about how serious this issue is.
  - mitjak 16y ago
    The original commenter pointed out that 0.02% is a more significant figure than the Gmail team makes it out to be, and that 150,000 is very significant. I'm saying the 150,000 figure isn't as significant as it looks, either.
kgo 16y ago
150,000 accounts out of SEVEN HUNDRED AND FIFTY FUCKING MILLION had trouble accessing email for LESS THAN A SINGLE DAY on A WEEKEND. No accounts or emails were deleted. I'd argue that is an insignificant number.
- there 16y ago
  you'd probably have a different attitude if it were your account.
  - kgo 16y ago
    Why? Because I'd need to wait 20 hours to get that critical life-changing email? If it was critical, someone could call my home phone, my cell phone, text me, actually have the local police stop by my apartment, etc. This winter was pretty bad here in the US. More people (and much higher percentage of some company's user bases) lost power for longer periods of time in freezing temeratures. More people die in a single day than the people who temporarily lost email access. Sure, It'd suck in that period where I thought I lost all my emails, but all's well that ends well. Lets keep things in perspective. This was more of a "SHIT THE CABLE'S OUT" issue than a serious life changing problem for anyone affected.
    - wtallis 16y ago
      People who were affected had their entire Google accounts disabled, and upon trying to log in, they got exactly the same messages they would have gotten if Google had decided to delete the account for ToS abuse. Additionally, since the entire account (not just GMail) had to be disabled in order to repair things, stuff like shared google calendars went offline, so users whose accounts were not directly affected were getting misleading error messages, too. And the bounces didn't stop until the end of the working day on Monday on the east coast.
    - jkahn 16y ago
      It turns out that I was hit by this issue. And guess what - it was a big deal. For starters, it is a MONDAY here in Australia. There was no support information on this, and no help from Google. Secondly, the login message was "Your account has been disabled". If I could log in, and there was a message that my email was being restored from backup because they had a failure - fine. That wasn't the case. They had disabled my Google Apps Administrator account (same account as my email), email was bouncing, and I couldn't log in to my email OR the administration interface. The "reset your password" and "unlock your account" links failed to unlock it. Comparing an email outage to people's deaths is poor form. Of course they aren't the same. That doesn't make it an issue when email is a super important communication tool.
panarky 16y ago
And that's bad compared to what exactly? What alternative is online 24x7, with no downtime for backups, upgrades or power failures? Does on-premise Exchange do better? Lotus Notes? sendmail?
mda 16y ago
Even if you assume there are 200 million active accounts, %0.02 of it makes 40.000, not 150.000

i love how they keep mentioning "0.02%" so you think it's some insignificant number, but it's actually something like 150,000 accounts.

by there 16y ago

i love how they keep mentioning "0.02%" so you think it's some insignificant number, but it's actually something like 150,000 accounts.

mhansen 16y ago

0.02%

mitjak 16y ago

And how many of those are likely to be active and be expecting serious email instead of newsletters and spam?

kenjackson 16y ago
I presume the same percentage as all gmail accounts. I saw nothing that indicated that these users were less active than anyone else. Unlike Hotmail, I think a very large percentage of Gmail accounts are pretty active.
foobarbazetc 16y ago
In what world does that matter? I think the word "tape" tells you all you need to know about how serious this issue is.
- mitjak 16y ago
  The original commenter pointed out that 0.02% is a more significant figure than the Gmail team makes it out to be, and that 150,000 is very significant. I'm saying the 150,000 figure isn't as significant as it looks, either.

kgo 16y ago

150,000 accounts out of SEVEN HUNDRED AND FIFTY FUCKING MILLION had trouble accessing email for LESS THAN A SINGLE DAY on A WEEKEND. No accounts or emails were deleted. I'd argue that is an insignificant number.

there 16y ago
you'd probably have a different attitude if it were your account.
- kgo 16y ago
  Why? Because I'd need to wait 20 hours to get that critical life-changing email? If it was critical, someone could call my home phone, my cell phone, text me, actually have the local police stop by my apartment, etc. This winter was pretty bad here in the US. More people (and much higher percentage of some company's user bases) lost power for longer periods of time in freezing temeratures. More people die in a single day than the people who temporarily lost email access. Sure, It'd suck in that period where I thought I lost all my emails, but all's well that ends well. Lets keep things in perspective. This was more of a "SHIT THE CABLE'S OUT" issue than a serious life changing problem for anyone affected.
  - wtallis 16y ago
    People who were affected had their entire Google accounts disabled, and upon trying to log in, they got exactly the same messages they would have gotten if Google had decided to delete the account for ToS abuse. Additionally, since the entire account (not just GMail) had to be disabled in order to repair things, stuff like shared google calendars went offline, so users whose accounts were not directly affected were getting misleading error messages, too. And the bounces didn't stop until the end of the working day on Monday on the east coast.
  - jkahn 16y ago
    It turns out that I was hit by this issue. And guess what - it was a big deal. For starters, it is a MONDAY here in Australia. There was no support information on this, and no help from Google. Secondly, the login message was "Your account has been disabled". If I could log in, and there was a message that my email was being restored from backup because they had a failure - fine. That wasn't the case. They had disabled my Google Apps Administrator account (same account as my email), email was bouncing, and I couldn't log in to my email OR the administration interface. The "reset your password" and "unlock your account" links failed to unlock it. Comparing an email outage to people's deaths is poor form. Of course they aren't the same. That doesn't make it an issue when email is a super important communication tool.

panarky 16y ago

And that's bad compared to what exactly? What alternative is online 24x7, with no downtime for backups, upgrades or power failures? Does on-premise Exchange do better? Lotus Notes? sendmail?

mda 16y ago

Even if you assume there are 200 million active accounts, %0.02 of it makes 40.000, not 150.000