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Hey all - we've been working on a brand new approach to mobile analytics and session capture for the last 4 1/2 years. Our team is ultra-focused on building som
by mmastrac 7y ago
Hey all - we've been working on a brand new approach to mobile analytics and session capture for the last 4 1/2 years. Our team is ultra-focused on building something that we can be comfortable with using in apps on our own devices and we're very happy with the balance we have struck.
This blog post scratches the surface on the approach we're taking and how we've balanced privacy and fidelity.
The product page has some additional info as well:
https://www.fullstory.com/mobile-apps/ https://www.fullstory.com/mobile-apps/
Happy to answer any questions about how we are doing this, how we're putting privacy first, or technical questions. Some other folks from the team will be around as well.
- lachyg 7y agoThere is a demo request form, but no information on whether it's generally available. Is it?
- mmastrac 7y agoIt is generally available, but we're throttling new customers while we scale up as the privacy features require a slightly higher level of hand-holding (we'd rather launch slower than risk someone accidentally capturing sensitive information).
- ThePhysicist 7y agoHow is recording every single user interaction with an app “private by default?” The data is tied to a user ID as far as I understand, so it is personally identifiable information. I appreciate that you think about privacy but you really can’t call this “private by default” as the amount of information you collect from every user is extensive. Privacy by default requires that you have the user opt in to the tracking (i.e. privacy is the default setting) and minimize information collection, which you really don’t. If you really care about privacy you should consider going through a formal privacy by design & default process and certification.