In other news, the sky is in fact blue. Of course airline customer service sucks. The secret to dealing with any airline exception is not to run for the ticket

In other news, the sky is in fact blue. Of course airline customer service sucks. The secret to dealing with any airline exception is not to run for the ticket counters with the mob -- call the 1-800 number immediately. The folks on the phone can usually do the same thing as someone at the counter, plus you don't have to stand in line.