> When you cannot pay $4 or $19 per month extra for each employee Not per employee, per user! Letting customers file issues and participate in the process can

> When you cannot pay $4 or $19 per month extra for each employee Not per employee, per user! Letting customers file issues and participate in the process can be impossibly expensive if they're paying $10/month for your product. Admittedly the $99/seat/month supports free guest users.