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Airbnb Will Give $250M to Hosts Who Lost Income to Virus

25 points by rayuela 7y ago

rayuela 7y ago
The company said it would pay 25% of what the host would “normally receive through your cancellation policy.”
FireBeyond 7y ago
Let's see how well this translates into refunds to customers. My girlfriend and her friends have a $1400 stay that thus far the host isn't interested in discussing any form of refund or cancellation (in a state with a state-wide stay-at-home order).
- wilg 7y ago
  Doesn't qualify for the blanket refund? https://www.airbnb.com/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid19 https://www.airbnb.com/help/article/2701/extenuating-circums...
  - FireBeyond 7y ago
    They've updated the date - good to know, previously it was a fairly small window.
- netsharc 7y ago
  CC dispute? As a benefit, airbnb will probably ban you, meaning you won't be contributing to their parasitic behavior in the future.
  - thebradbain 7y ago
    Also -- And this speaks more to Airbnb's shoddy enforcement more than anything else (and maybe they've changed it, it's been almost two years), but a relative, after being banned by Airbnb for winning a CC dispute due to this exact same problem, was simply able to sign up immediately after with a new account (and credit card number); the ID verification didn't even present any problems.
  - subpixel 7y ago
    Make a new account, I've done it twice.
- danielfoster 7y ago
  You have to cancel yourself and submit an extenuating circumstances refund request to Airbnb. I got my money back within 10 days. The host can’t submit the cancellation under this policy, hence why nothing has happened.
- treeman79 7y ago
  Was a host for awhile. Huge penalties for canceling on guests. You do everything possible to not cancel. Loss of super host status for a year is very harsh.
willio58 7y ago
I think this is a great decision on Airbnb’s part. It will make hosts trust that Airbnb is a stable source of income even in disastrous times. And Airbnb can keep the most of their hosts (at least for the time being). Added benefit is it will actually help some people out.
dannyr 7y ago
Good for Airbnb to do this. Any idea how much cash reserves they have? This and their monthly burn rate will deplete their reserves since not much revenue is coming in.

25 points by rayuela 7y ago

The company said it would pay 25% of what the host would “normally receive through your cancellation policy.”

Let's see how well this translates into refunds to customers. My girlfriend and her friends have a $1400 stay that thus far the host isn't interested in discussing any form of refund or cancellation (in a state with a state-wide stay-at-home order).

wilg 7y ago
Doesn't qualify for the blanket refund? https://www.airbnb.com/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid19 https://www.airbnb.com/help/article/2701/extenuating-circums...
- FireBeyond 7y ago
  They've updated the date - good to know, previously it was a fairly small window.
netsharc 7y ago
CC dispute? As a benefit, airbnb will probably ban you, meaning you won't be contributing to their parasitic behavior in the future.
- thebradbain 7y ago
  Also -- And this speaks more to Airbnb's shoddy enforcement more than anything else (and maybe they've changed it, it's been almost two years), but a relative, after being banned by Airbnb for winning a CC dispute due to this exact same problem, was simply able to sign up immediately after with a new account (and credit card number); the ID verification didn't even present any problems.
- subpixel 7y ago
  Make a new account, I've done it twice.
danielfoster 7y ago
You have to cancel yourself and submit an extenuating circumstances refund request to Airbnb. I got my money back within 10 days. The host can’t submit the cancellation under this policy, hence why nothing has happened.
treeman79 7y ago
Was a host for awhile. Huge penalties for canceling on guests. You do everything possible to not cancel. Loss of super host status for a year is very harsh.

willio58 7y ago

I think this is a great decision on Airbnb’s part. It will make hosts trust that Airbnb is a stable source of income even in disastrous times. And Airbnb can keep the most of their hosts (at least for the time being). Added benefit is it will actually help some people out.

dannyr 7y ago

Good for Airbnb to do this. Any idea how much cash reserves they have? This and their monthly burn rate will deplete their reserves since not much revenue is coming in.