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> If you're bringing in subscription revenue from millions of people you're gonna need some more customer support. why can my mobile phone provider outsource i
by jcelerier 7y ago
> If you're bringing in subscription revenue from millions of people you're gonna need some more customer support.
why can my mobile phone provider outsource its support to $random company in $random country but meetup cannot ?
- notahacker 7y agoContrary to popular belief, having an overseas callcentre run by a third party to answer phones doesn't eliminate the need to have other staff capable of actually making decisions and fixing things.
- majormajor 7y agoFirst tradeoff: training and tooling. If you go the "minimize the official headcount" approach... now you need to make your software systems and business processs operable by $random users potentially with different first languages, with little context or history with the company. That's gonna require some significant tooling investments compared to the typical 5-person-in-a-basement operation.
- 55555 7y agopartly because oligopolies dont need to provide as good support
- manigandham 7y agoThose are massive companies with little competition and millions of global customers so they can have crap-tier support that works most of the time and get away with it. You're not going to put up with that for Meetup.