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If you're bringing in subscription revenue from millions of people you're gonna need some more customer support. And at some point you're gonna need some more H

• jcelerier 7y ago
  > If you're bringing in subscription revenue from millions of people you're gonna need some more customer support. why can my mobile phone provider outsource its support to $random company in $random country but meetup cannot ?
  • notahacker 7y ago
    Contrary to popular belief, having an overseas callcentre run by a third party to answer phones doesn't eliminate the need to have other staff capable of actually making decisions and fixing things.
  • majormajor 7y ago
    First tradeoff: training and tooling. If you go the "minimize the official headcount" approach... now you need to make your software systems and business processs operable by $random users potentially with different first languages, with little context or history with the company. That's gonna require some significant tooling investments compared to the typical 5-person-in-a-basement operation.
  • 55555 7y ago
    partly because oligopolies dont need to provide as good support
  • manigandham 7y ago
    Those are massive companies with little competition and millions of global customers so they can have crap-tier support that works most of the time and get away with it. You're not going to put up with that for Meetup.