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If the customer dies, the lifetime value of the customer is almost-certainly lower. Great companies find ways to help their customers thrive.
by ISL 7y ago
If the customer dies, the lifetime value of the customer is almost-certainly lower.
Great companies find ways to help their customers thrive.
- perl4ever 7y agoI don't know what Amazon actually does, but what I think of as normal is the customer calls the help desk and they reverse the charge. This seems simpler than worrying about how to code algorithms that will deal with all possibilities. People make mistakes with transferring money in the millions of dollars all the time, and it's not uncommon for people to be just like "oops, back that out". It's obviously going to be in the news when that doesn't happen though.