I've given a couple presentations along these lines and found it's important to make another point: Code is just one tool in our toolbox. We can make our inter

I've given a couple presentations along these lines and found it's important to make another point: Code is just one tool in our toolbox. We can make our interfaces more intuitive. We can make our documentation clearer and closer to the user's terminology. Our examples can be more explicit and tuned to people's common use cases. Our FAQ can address actual frequently asked questions instead of what we guess people will ask. We can treat FAQs as bug lists/things to improve so people stop asking. If code is the only tool we use, we'll always write more code which comes with costs now and down the road.