It makes me nervous that I didn't see it as a rant as all. Am I that callous? To me, it looks like something constructive that every CEO should do -- spend tim

It makes me nervous that I didn't see it as a rant as all. Am I that callous? To me, it looks like something constructive that every CEO should do -- spend time dealing with their product like their customers do, and make sure the troops know when it isn't up to standards.