“More generally, why do many tech companies charge for training in using their products?” It wasn’t always like that. A lot of the “disruption” that came from

“More generally, why do many tech companies charge for training in using their products?” It wasn’t always like that. A lot of the “disruption” that came from tech companies wasn’t necessarily about great tech but often their advantage was that they took shortcuts in terms of customer service. And good manuals were one of the costly things they dropped. Just compare Microsoft or Apple documentation from the 90s against what we have today. Back then they put some real effort into writing good manuals. Today it so just some auto generated stuff and even that doesn’t work well. Or try to file a bug and you just get an empty response from some bot.