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In fairness, I doubt Booking or any hotel would either.

beart 7y ago
Unless booking at a special rate, almost every hotel I've ever been at allows no-fee cancellations (typically up to 24 hours before). I typically stick to one or two hotel brands so maybe that's why?
- 8ytecoder 7y ago
  Pretty standard in all hotels I’ve stayed. That’s a major factor in me deciding to stick with hotels.
- Carpetsmoker 7y ago
  I once accidentally entered the wrong checkout day when booking a hotel (one day too many); I immediately emailed and phoned them within minutes: they could not change the date, and had to pay one day extra. Work was paying, but don't really like spending other people's money, and what a terrible service.
  - lonelappde 7y ago
    What country? I've never seen that in the US unless you booked through an SEO scam third-party drop-ship web site.
    - Carpetsmoker 7y ago
      Ireland, using the hotel's own website. Jurys Inn in Cork, in case you want to avoid it :-)
- Jommi 7y ago
  Definitely not common.
toomuchtodo 7y ago
The communications I've received from IHG, Marriott, Hyatt, and Hilton have all indicated very flexible cancellation policies due to COVID through the end of April (24 hrs notice), even for new reservations made during this time period. Can't speak to Booking or Hotels.com, I always book directly to not get hosed when changes are necessary.
lotsofpulp 7y ago
Every single major hotel brand (Hilton/Marriott/Hyatt/IHG/choice/Wyndham/Accor) and online travel agent (Priceline/Expedia) has waived cancellation penalties and non refundable deposits.
- heelix 7y ago
  Delta waves them for recent reservations. Our April plans were done in late January and they still want $150/ticket to modify something done on points...
  - maverick2007 7y ago
    Really? Their own website[1] lists that any domestic or international flights in March, April or May are eligible for cancel or change without fees (it does appear that you can only cancel to get credit but it might be worth giving them a call to see if you can get an exception made). I say that because I have flights with them in early May that I'm increasingly thinking isn't going to happen and I've been assuming that I'll get to change it for free. [1] https://www.delta.com/us/en/advisories/coronavirus-travel/cancel-change-requirements https://www.delta.com/us/en/advisories/coronavirus-travel/ca...
    - heelix 7y ago
      Yah... When you try to use the on line form, $150 today if it was booked in January or earlier. I've not had much success getting through on the phone yet. Still have a few weeks to sort it.
fourstar 7y ago
Booking did in February, no questions asked (although I did mention it was due to Corona fears). They had to call the hotel, but the hotel was fine with it, and so was Booking.
ornornor 7y ago
I heard of someone being successful by calling up the hotel a week before and saying they’ve been to Italy/Wuhan/wherever they have a high number of cases and asking to extend their stay because they need to self quarantine. Apparently that worked and the hotel canceled with full refund.

Unless booking at a special rate, almost every hotel I've ever been at allows no-fee cancellations (typically up to 24 hours before). I typically stick to one or two hotel brands so maybe that's why?

8ytecoder 7y ago
Pretty standard in all hotels I’ve stayed. That’s a major factor in me deciding to stick with hotels.
Carpetsmoker 7y ago
I once accidentally entered the wrong checkout day when booking a hotel (one day too many); I immediately emailed and phoned them within minutes: they could not change the date, and had to pay one day extra. Work was paying, but don't really like spending other people's money, and what a terrible service.
- lonelappde 7y ago
  What country? I've never seen that in the US unless you booked through an SEO scam third-party drop-ship web site.
  - Carpetsmoker 7y ago
    Ireland, using the hotel's own website. Jurys Inn in Cork, in case you want to avoid it :-)
Jommi 7y ago
Definitely not common.

toomuchtodo 7y ago

The communications I've received from IHG, Marriott, Hyatt, and Hilton have all indicated very flexible cancellation policies due to COVID through the end of April (24 hrs notice), even for new reservations made during this time period. Can't speak to Booking or Hotels.com, I always book directly to not get hosed when changes are necessary.

lotsofpulp 7y ago

Every single major hotel brand (Hilton/Marriott/Hyatt/IHG/choice/Wyndham/Accor) and online travel agent (Priceline/Expedia) has waived cancellation penalties and non refundable deposits.

heelix 7y ago
Delta waves them for recent reservations. Our April plans were done in late January and they still want $150/ticket to modify something done on points...
- maverick2007 7y ago
  Really? Their own website[1] lists that any domestic or international flights in March, April or May are eligible for cancel or change without fees (it does appear that you can only cancel to get credit but it might be worth giving them a call to see if you can get an exception made). I say that because I have flights with them in early May that I'm increasingly thinking isn't going to happen and I've been assuming that I'll get to change it for free. [1] https://www.delta.com/us/en/advisories/coronavirus-travel/cancel-change-requirements https://www.delta.com/us/en/advisories/coronavirus-travel/ca...
  - heelix 7y ago
    Yah... When you try to use the on line form, $150 today if it was booked in January or earlier. I've not had much success getting through on the phone yet. Still have a few weeks to sort it.

fourstar 7y ago

Booking did in February, no questions asked (although I did mention it was due to Corona fears). They had to call the hotel, but the hotel was fine with it, and so was Booking.

ornornor 7y ago

I heard of someone being successful by calling up the hotel a week before and saying they’ve been to Italy/Wuhan/wherever they have a high number of cases and asking to extend their stay because they need to self quarantine. Apparently that worked and the hotel canceled with full refund.