I said this at the beginning of the crisis and first major rush to Zoom by many companies: their start-up friendly business model is going to bite them hard whe

I said this at the beginning of the crisis and first major rush to Zoom by many companies: their start-up friendly business model is going to bite them hard when they have to blitzscale services and there will be growing pains while they find the right non-vc-subsidized pricing model for long-term customers. I think we can cut them some slack for now as they are under more pressure then many other tech companies. They managed to make a great product - so presumably they'll be able to build the right processes for the company itself soon too.