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Agreed. It's the main reason why I've refrained from using Google for business activities, otherwise it would be a no-brainer. If something breaks, I need to be
by glitchc 7y ago
Agreed. It's the main reason why I've refrained from using Google for business activities, otherwise it would be a no-brainer. If something breaks, I need to be able to call or email someone and receive a response within 24 hours. Anything else is just not tenable from a reliability perspective.
- v7p1Qbt1im 7y agoIf you use Google services for business activities you‘d presumably pay for a support tier. For the consumer side I suspect, with over 2 billion users, it‘s pretty much impossible to offer human support at scale. That‘s not even taking into account malicious actors that would use the support as an attack vector. I might be mistaken. Is there an example of a company with that big a user base which offers human support for everyone?
- luckylion 7y agoI suppose you can argue users vs customers, but Amazon does a much better job. Their support isn't perfect, it's off-shored, but it's still good enough for most purposes, I think.