I had an issue with GSuite for Education that I was able to get resolved by cavitching about it on Reddit (and someone gave me the email address of a high-level

I had an issue with GSuite for Education that I was able to get resolved by cavitching about it on Reddit (and someone gave me the email address of a high-level GSFE Program Manager), when, we had opened about 12 different tickets over the course of a month while waiting for our accreditation to post online. The woman never responded, but, our issues were fixed the next day. I needed support from Google Cloud, and the only way I was able to get meaningful support was to bother the Sales guy who started to bother me once he saw the news that we had our Round C go through. When google punts their partner program at you, they openly say that they suck at support, use partners and get support better/faster. At least they're honest about it...