4 ms·

I agree, I don't understand why such wildly profitable tech companies willfully ignore live support... I mean, even a paid option. As a business, I would glad

by ijidak 7y ago

I agree, I don't understand why such wildly profitable tech companies willfully ignore live support... I mean, even a paid option. As a business, I would gladly pay $99 for a phone call if I have a high-pri issue. I remember using that when Microsoft had something like that years ago. If they did that, high-priority support can be a profit center (or at least break even) if they're really that worried about costs.

zozbot234 7y ago
To be fair, both GSuite (business oriented) and Google One (for end users) come with paid support. Not sure to what extent this includes recovering a locked-out account, but it's a thing.
- user5994461 7y ago
  In a company using Google Apps for Business, administrators can reset any user account.