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A friend noticed this while attempting to cancel a booking earlier today. The specific section reads: Guests who cancel Bookings confirmed, updated or reschedu
by sdedovic 7y ago
A friend noticed this while attempting to cancel a booking earlier today. The specific section reads:
Guests who cancel Bookings confirmed, updated or rescheduled prior to March 25, 2020, for Events scheduled to occur on or following April 30, 2020, will not be entitled to cancel and will not be eligible to receive a refund due to COVID-19.
This is very frustrating as their poly up to today (3/26) was to allow a FULL refund in case of a state of emergency.
- dragonwriter 7y agoIt makes some sense to restrict cancellation of bookings made, confirmed, or altered during the same emergency. There's a difference between an emergency that the customer could not have reasonably expected when making arrangements and one that they should have known existed and factored into their planning.
- sdedovic 7y agoBut this also covers bookings made in January, for example. While I agree with what you are saying the new policy does not exclude bookings made months ago to occur this summer.
- dragonwriter 7y agoSorry, I must have misread “prior to” as “after” somehow. I agree that this is odd. The thinking may be that they are presuming the emergency will be passed by April 30, or at least that, at this moment, cancelling that far out is not justified by the present emergency. Not endorsing, just speculating on the thought process.