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>Costco and H-E-B are possibly this generation's Nordstrom's story. Can you elaborate on what this "Nordstrom's story" means? Didn't find anything on a quick s

• yourapostasy 7y ago
  Nordstrom a decade ago was very well-publicized for its customer service. Example write-up [1]. Could all be PR-drummed-up. But from first-hand experience, at least in my experience they were customer-focused. [1] https://sharpencx.com/blog/nordstrom-customer-service/ https://sharpencx.com/blog/nordstrom-customer-service/
• function_seven 7y ago
  Nordstrom was (still is?) notorious for their customer service. Taking anything back, helping customers with whatever requests they had, and generally going much further than a reasonable company would. https://www.bizjournals.com/jacksonville/blog/retail_radar/2012/09/nordstrom-tales-of-legendary-customer.html https://www.bizjournals.com/jacksonville/blog/retail_radar/2... (The tire story is half-true it turns out. Nordstrom didn't just occupy a former tire store location, they bought out the company that sold the tires.)