>And this has been quite a good deal for you. The logic of moving from something that costs you nothing to something that does costs you something is interestin

>And this has been quite a good deal for you. The logic of moving from something that costs you nothing to something that does costs you something is interesting. Downtime costs him. So much so that he's willing to pay for uptime. Also, it didn't cost him "nothing". He paid for service. It wasn't free. Your reply sounds like you don't value him as a customer anymore because he's not giving you money anymore. Nobody forced textdrive into offering the "lifetime" package. You should treat him like a valued old customer, rather than calling his logic "interesting".