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http://www.joyentcloud.com/about/policies/cloud-service-level-agreement/ http://www.joyentcloud.com/about/policies/cloud-service-leve... For clause 2: 2. Se

http://www.joyentcloud.com/about/policies/cloud-service-level-agreement/ http://www.joyentcloud.com/about/policies/cloud-service-leve... For clause 2: 2. Service Level Goal: Joyent’s goal is to achieve 100% Availability for all customers. Remedy: Subject to Sections 3 and 4 below, if the Availability of customer’s Grid Container is less than 100%, Joyent will credit the customer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of customer’s monthly fee for the affected server). So probably you can get this month for very little (Takes only ten hours for getting full refund if SLA is signed) But at the same time their exceptions list are pretty long, things like emergency maintenance and upgrades are considered as exceptions.

deleted 16y ago
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jasonhoffman 16y ago
We do have a strong SLA for our IaaS and PaaS offerings. But this thread is about a 6 year shared hosting product, that we've grandfather'ed in and he doesn't even have to pay for anymore. There's nothing to refund.
swombat 16y ago
Sounds like the OP is getting the service for free anyway...
- officemonkey 16y ago
  It wasn't "free". We bought a "lifetime" package. I don't recall the details, but I ponied up a couple hundred dollars at a time when we didn't know textdrive was going to make it. I don't expect a lot of support, but I do expect uptime and courtesy.
  - itsnotvalid 16y ago
    Oh I see... then, I just wonder how they could eat up for life-time subscriptions for so long. After some Google searches, I've found that those plans are one off, and seems to cost $799 to sign up (http://hostingfu.com/article/joyent-lifetime-accelerator http://hostingfu.com/article/joyent-lifetime-accelerator). If the terms was not changed, it now cost $25 a month on JoyentCloud to have the same thing with the SLA I mentioned. So it takes 31 years to compensate the cost of the $799 lifetime subscription to pay off. But the fact is that now they have "10 TB Monthly Bandwidth" (or unlimited depending on which web page you are looking at), I am just blindly guessing that lifetime users would get that too, right?

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jasonhoffman 16y ago

We do have a strong SLA for our IaaS and PaaS offerings. But this thread is about a 6 year shared hosting product, that we've grandfather'ed in and he doesn't even have to pay for anymore. There's nothing to refund.

swombat 16y ago

Sounds like the OP is getting the service for free anyway...

officemonkey 16y ago
It wasn't "free". We bought a "lifetime" package. I don't recall the details, but I ponied up a couple hundred dollars at a time when we didn't know textdrive was going to make it. I don't expect a lot of support, but I do expect uptime and courtesy.
- itsnotvalid 16y ago
  Oh I see... then, I just wonder how they could eat up for life-time subscriptions for so long. After some Google searches, I've found that those plans are one off, and seems to cost $799 to sign up (http://hostingfu.com/article/joyent-lifetime-accelerator http://hostingfu.com/article/joyent-lifetime-accelerator). If the terms was not changed, it now cost $25 a month on JoyentCloud to have the same thing with the SLA I mentioned. So it takes 31 years to compensate the cost of the $799 lifetime subscription to pay off. But the fact is that now they have "10 TB Monthly Bandwidth" (or unlimited depending on which web page you are looking at), I am just blindly guessing that lifetime users would get that too, right?