What do these people do when their expectations are challenged? What if an intermediate SMTP server decides to hold onto the message for 2 weeks for no real rea

What do these people do when their expectations are challenged? What if an intermediate SMTP server decides to hold onto the message for 2 weeks for no real reason (yes, this happens). You have to deal with it. Had a problem with one agency (that should actually know better) getting e-mail and I worked the damn problem (on their end, but its my fault regardless) until is was solved. You learn to call people. In the US, you get an e-mail from a grant officer. You deal and remember that this is about the people you are helping and working for a great future. Getting mad about technical realities in a political situation is just screaming at clouds, might make you feel better but it doesn't change a thing. Hopefully the underlings that take over will be a bit more technology savy, but I doubt it.