This, please. Why on earth EVERYONE is expected to be "on the ready" all the time? I understand it may be the case for some people but...not being on the ready

This, please. Why on earth EVERYONE is expected to be "on the ready" all the time? I understand it may be the case for some people but...not being on the ready means you're on your leisure time? Somewhere along the road we failed to grasp the idea that some jobs require extreme doses of concentration, and being highly available is a counter to those jobs. Don't pretend that customer support and chess players have the same needs to excel at their jobs.