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Kind of BS when your travel destination has been closed on you. Other airlines are refunding in full for cancelled flights. SWA decided to not cancel any flight
by Alupis 7y ago
Kind of BS when your travel destination has been closed on you. Other airlines are refunding in full for cancelled flights. SWA decided to not cancel any flights, and therefore refund zero to everyone. Kind of crappy.
Under normal circumstances, with passengers simply changing their minds - ya, I'd expect SWA to hold for to their policy. But in the current climate, with everything on lockdown, I'd expect a little flexibility. People are losing their income, and SWA just pockets your money for doing literally nothing.