> If you try the same thing with a B2B or other high-touch service, it's not going to end well for you. In my experience B2B businesses call you, they want to

> If you try the same thing with a B2B or other high-touch service, it's not going to end well for you. In my experience B2B businesses call you, they want to talk to someone, not to a chat bot. My biggest complain is in fact that I have to take phone calls because clients refuse to use other means of communication.