I used to run a gourmet food retailer. We would refund anything, no questions (except what we needed to improve). The secret to this policy was that we had gro

I used to run a gourmet food retailer. We would refund anything, no questions (except what we needed to improve). The secret to this policy was that we had gross (?) margins of 60%+. Throwing away a $20 product would cost us maybe $8. The other secret was that for the few incidents where we felt someone was trying to scam us, the next time you wanted to order, just as you were about to enter your credit card number, you would be redirected to our competition.