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We all pay the price for these customers misusing the return policy. Companies got to have a decent enforcement of these policies.
by 8ytecoder 7y ago
We all pay the price for these customers misusing the return policy. Companies got to have a decent enforcement of these policies.
- WalterBright 7y agoNordstrom was famous for refunding customers' money. One person brought in a used tire (Nordy's sells clothes) and was refunded his money. A Nordy's salesman I know told me that people would return obviously well worn shoes and would get a refund, no questions asked. Nordstrom doesn't do that anymore. Too many abusers.
- bsder 7y agoOne of the outdoor retailers (REI?) had to give up their "No Questions Asked" return policy because of idiots doing things like buying a tent, using it for a trip, and then returning it.
- sokoloff 7y agoLLBean changed their lifetime guarantee a few years back after people would return worn-out from normal use items for a refund or replacement.
- battery_cowboy 7y agoI think the idea is that not many people will actually misuse the return policy, and those that do make the tiniest fraction of the returners. Therefore, it's easier just to accept all returns to speed up the returns and eliminate complaints.
- oliwarner 7y agoRefusing refunds has costs too. Incremental levels of management get involved and sometimes a lawyer. By that point everybody loses. But that's enough for an idiot customer. All on top of lost future sales. Buying back their unsaleable junk is quick. Costco tracks customers so it's fairly easy for them to track abuse and find a cut off point.