The point is not that it must be, the point is that if you've burned your bridges once before, you're going to have a hard time selling again. If I've been scre

The point is not that it must be, the point is that if you've burned your bridges once before, you're going to have a hard time selling again. If I've been screwed once by Google (and I have been, multiple times), selling me GCP has to overcome those trust issues. Not to mention that I have had rocky issues with GCP as well. There was documentation that lied about its caching behavior, cost me over $1000 of my personal money, they took over a year to fix the bug and offered no reimbursement. Maybe I'm a small fry and don't deserve support, but this is the kind of customer management that Google is absolutely terrible at.