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I'm glad this is happening. But I could see how a consumer would be upset with this. Were these rules listed when I purchased the product? Why didn't you limit
by ben174 7y ago
I'm glad this is happening. But I could see how a consumer would be upset with this. Were these rules listed when I purchased the product? Why didn't you limit me if you had intentions of limiting what I can return?
Costco is very open about their return policy and it's part of the reason people shop there. They can buy things and know they can return them if they don't need them. It may be the wrong reason to buy things, but if that's the case Costco should alter their return policy.
- harikb 7y agoGod, give them a break. People who work there are risking so much to keep a job and in turn provide us a safe shopping experience. I wouldn’t want to burden them more by returning something you can very well store and use. If the person was hoarding to make a profit elsewhere, well they deserve it.
- hvs 7y agoThey did alter their return policy. That's what the article is about.
- mikelward 7y agoGP presumably meant at time of sale, rather than retroactively.
- gimmeThaBeet 7y agoI think a return policy like costco is a two way street. The fact it even is still like it is with the abuse potential is amazing. If they make the effort to stock this in-demand stuff, and people want to abuse their return policy and make their hoarding/arbitrage costco's problem, I don't think costco should have to deal with that, before or after the fact.
- Mountain_Skies 7y agoYou can cancel your membership and get a refund if you're unhappy with the new policy.
- loco5niner 7y agoOther stores with generous return policies (REI, etc) have had to cancel them because of abuse. I'm glad Costco recognized the abuse that was in play and acted to shut it down.