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And Amazon has “customer obsession” as a core value. I just don’t see that at Facebook or Google.
by ttul 7y ago
And Amazon has “customer obsession” as a core value. I just don’t see that at Facebook or Google.
- kccqzy 7y agoBecause most of the time, a Facebook user or a Google user doesn't pay at all. Only advertisers do. And that's why these two companies generally don't have a customer-obsession culture.
- mcqueenjordan 7y agoThere's a reason FB and Google call them users instead of customers. I remember an old joke... "there's only one other industry that calls its customers users."