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Google has something similar and promotion is tied more to novelty than to keeping the lights on. That tends to promote product churn. Don't forget that Amazo
by JJMcJ 7y ago
Google has something similar and promotion is tied more to novelty than to keeping the lights on.
That tends to promote product churn.
Don't forget that Amazon is essentially a retailer, and their a certain amount of customer trust is essential.
- ttul 7y agoAnd Amazon has “customer obsession” as a core value. I just don’t see that at Facebook or Google.
- kccqzy 7y agoBecause most of the time, a Facebook user or a Google user doesn't pay at all. Only advertisers do. And that's why these two companies generally don't have a customer-obsession culture.
- mcqueenjordan 7y agoThere's a reason FB and Google call them users instead of customers. I remember an old joke... "there's only one other industry that calls its customers users."