From the article: "As consumers and end-users of software, our expectations are continually rising." A very agreeable statement, but no they're not. Expectati

From the article: "As consumers and end-users of software, our expectations are continually rising." A very agreeable statement, but no they're not. Expectations are that your service works, makes sense, is easy to use. This is not a rise in expectations, it has always been there.