> Once you have established yourself as a viable product, found your fit, and have paying customers, "break things" becomes a path to poor service. Yes. I have

> Once you have established yourself as a viable product, found your fit, and have paying customers, "break things" becomes a path to poor service. Yes. I have seen this too many times. People are creatures of habit. I have seen people from small companies try to run after the growth a company 10x or 50x bigger like if nothing has changed. I have also heard of, not seen by myself, directives from big companies going to smaller ones trying to apply all their processes and checks to just a couple of teams. Each strategy is correct for the company situation. There are no silver bullets.